Privacy Policy
Privacy Policy
Roofline Solutions (“Roofline Solutions,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit or interact with our website, https://roofline-solutions.ca/, or communicate with us regarding our commercial and industrial roofing services.
By using our Website or voluntarily providing personal information to us, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Roofline Solutions provides commercial and industrial roofing services, including flat roof repairs, restorations, inspections, maintenance, and waterproofing in Windsor-Essex and Southwestern Ontario.
For privacy-related questions or requests, please contact us using the contact information provided on our Website.
2. Personal Information We Collect
Depending on how you interact with us, we may collect personal information such as:
- Your name;
- Business or company name;
- Email address;
- Telephone number;
- Property or project address;
- Information about your roofing or waterproofing requirements;
- Information you provide when requesting a quote, inspection, repair, restoration, or other service;
- Details contained in messages or other communications you send to us; and
- Any other information you voluntarily provide to us.
We may also automatically collect certain technical information when you use our Website, including:
- IP address;
- Browser type and version;
- Device type;
- Operating system;
- Approximate geographic information;
- Pages viewed and Website interactions;
- Referring website or page;
- Date and time of visits; and
- Other information collected through cookies, analytics, or similar technologies.
3. How We Collect Information
We may collect personal information when you:
- Submit a contact or quote request through our Website;
- Call, email, or otherwise communicate with us;
- Request an inspection or roofing service;
- Request information about our services;
- Visit or interact with our Website;
- Communicate with us through online advertising or other digital channels; or
- Otherwise voluntarily provide information to us.
We may also receive information from service providers that assist us with website hosting, communications, analytics, advertising, scheduling, or other business operations.
4. How We Use Personal Information
We may use personal information for purposes including:
- Responding to inquiries and quote requests;
- Providing estimates, inspections, repairs, restorations, waterproofing, maintenance, and other services;
- Communicating with customers and prospective customers;
- Scheduling appointments, inspections, and service calls;
- Managing customer and project relationships;
- Providing customer support;
- Processing and administering transactions;
- Improving our Website, services, and customer experience;
- Understanding Website usage and performance;
- Detecting, preventing, and addressing fraud, security issues, or technical problems;
- Maintaining business and service records;
- Complying with applicable legal and regulatory requirements; and
- Sending marketing or promotional communications where permitted by law or where you have provided the appropriate consent.
We will not use personal information for purposes that are incompatible with the purposes for which it was collected without obtaining additional consent where required by applicable law.
5. Consent
Where required by applicable privacy law, we will obtain your consent before collecting, using, or disclosing your personal information.
By voluntarily submitting information through our Website, you consent to our collection and use of that information for the purposes reasonably associated with your request, such as responding to your inquiry or preparing a roofing estimate.
You may withdraw consent to certain uses of your personal information at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services or respond to certain requests.
Where we rely on consent for electronic marketing communications, you may unsubscribe at any time by following the unsubscribe instructions in the communication or contacting us directly.
6. Cookies and Similar Technologies
Our Website may use cookies and similar technologies to operate the Website, remember preferences, understand Website usage, improve functionality, and measure marketing or advertising performance.
Cookies may include:
Essential cookies: These may be necessary for the Website to function properly.
Analytics cookies: These may help us understand how visitors use our Website, such as which pages are visited and how users interact with the Website.
Advertising or marketing cookies: Where used, these may help measure advertising effectiveness or provide more relevant advertising.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
7. Analytics and Third-Party Services
We may use third-party service providers to help operate, analyze, secure, advertise, or improve our Website and business.
Depending on the services currently configured on the Website, these providers may include website hosting providers, analytics providers, advertising platforms, form providers, communication providers, mapping services, or other technology providers.
These third parties may collect or process certain information in accordance with their own privacy policies.
We do not sell your personal information as part of our ordinary business operations.
Before publishing this Privacy Policy, Roofline Solutions should verify the specific third-party services installed on the Website and add or remove references as appropriate.
8. Disclosure of Personal Information
We may disclose personal information to third parties where reasonably necessary for the purposes described in this Privacy Policy.
These parties may include:
- Website hosting and technology providers;
- IT and cybersecurity providers;
- Customer relationship management or form-management providers;
- Email, telephone, and communication providers;
- Analytics and advertising providers;
- Professional advisors, including accountants, insurers, lawyers, and consultants;
- Contractors, subcontractors, suppliers, or other service providers involved in delivering requested services;
- Payment processors, where applicable;
- Government authorities or law enforcement where required or permitted by law; and
- Other parties where you have provided consent or where disclosure is otherwise permitted or required by applicable law.
We require service providers handling personal information on our behalf to use appropriate safeguards and to handle information only for authorized purposes, where appropriate.
9. Service Providers Outside Canada
Some of our service providers may store or process information outside Canada.
When personal information is transferred to or processed in another jurisdiction, it may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or regulatory authorities in accordance with those laws.
We take reasonable steps to select service providers and implement contractual or other safeguards appropriate to the circumstances.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to provide services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with legal, accounting, insurance, or other applicable obligations.
When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to applicable legal and operational requirements.
11. Safeguarding Personal Information
We take reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss, theft, or destruction.
However, no method of transmitting information over the Internet or storing electronic information is completely secure. We therefore cannot guarantee absolute security.
If we become aware of a privacy breach involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.
12. Accessing and Correcting Your Information
Subject to applicable law, you may request access to personal information we hold about you and request that inaccurate or incomplete information be corrected.
Depending on the nature of the request, we may need to verify your identity before providing access to or making changes to personal information.
To make an access or correction request, please contact us using the contact information on our Website.
13. Children’s Privacy
Our Website and services are intended primarily for businesses, property owners, property managers, contractors, and other adults.
We do not knowingly collect personal information from children under the age of 13 through the Website.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the information.
14. Third-Party Websites
Our Website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policies of those websites before providing them with personal information.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Website functionality, technology, legal requirements, or privacy practices.
When we make changes, we will update the “Effective Date” at the top of this Privacy Policy. The updated version will be posted on our Website.
Your continued use of the Website following the posting of an updated Privacy Policy constitutes your acknowledgment of the updated policy, to the extent permitted by applicable law.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or the personal information we hold about you, or if you wish to submit a privacy-related request, please contact Roofline Solutions through the contact information provided on our Website.
Roofline Solutions
Website: https://roofline-solutions.ca/
Telephone: 647-989-5130
When contacting us about a privacy request, please provide sufficient information for us to understand and respond to your request. We may need to verify your identity before processing certain requests.
17. Governing Law
This Privacy Policy is intended to operate in accordance with applicable Canadian and Ontario privacy laws.
Where applicable, Roofline Solutions will comply with the requirements of the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy legislation governing the collection, use, disclosure, and protection of personal information.
Where another privacy law applies to a particular individual, transaction, or circumstance, the requirements of that law will apply to the extent required.
Last Updated: August 13, 2026